Shipping & Returns
Thank you for choosing Nira Earth. We’re committed to delivering beautifully crafted, sustainable products with care, transparency, and intention.
Shipping
Processing Times
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We currently ship within Canada and the United States. Shipping charges for your order will be calculated and displayed at checkout based on your location and chosen shipping method.
Canada: Estimated delivery in 3–7 business days
United States: Estimated delivery in 5–10 business days
Estimated delivery will be different for Bulk and Custom Orders.
Please note: delivery times may vary depending on carrier delays, customs processing, and weather conditions.
International Shipping
We currently do not offer international shipping outside Canada and the U.S. If you’re located elsewhere and wish to place an order, please contact us directly at info@niraearth.com.
Order Tracking
Once your order ships, you’ll receive a tracking link via email. Please allow 24–48 hours for the tracking information to update.
Shipping Packaging
In line with our commitment to sustainability, all of our packaging is plastic-free, recyclable, or compostable. We use minimal and responsible materials to reduce our environmental impact.
Returns & Exchanges
We want you to love your Nira Earth product. If something’s not right, we’re here to help.
Return Window
You may request a return or exchange within 14 days of delivery.
To be eligible:
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase is required (order number or confirmation email).
Fees
We do not charge any restocking fees for returns. For all orders, we will refund your original form of payment less return shipping costs.
How to Start a Return
To begin a return or exchange, email us at info@niraearth.com with your order number and reason for return. Once your request is approved, we’ll send you return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe return.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email info@niraearth.com within 3 days of receiving your package. Include a photo of the item and packaging so we can make it right.
Non-Returnable Items
Due to hygiene and sustainability standards, we cannot accept returns on:
Used copper or terracotta drinkware
Final sale items